Norfolk International Airport Arrivals (ORF)

Flight Arrivals at Norfolk International Airport

Upon arrival at Norfolk International Airport (ORF), please make sure to retrieve your luggage and other personal belongings at the designated Baggage Claim area on the ground floor of the Arrivals building.

Please make sure you have all your personal belongings with you at all times. In the case of missing baggage, passengers may approach the nearest Information Desk.

You can also leave a message with the passenger’s full name, email, phone number, and a brief description of the lost item(s).

Airport Lost and Found Phone: +1 757-857-3823.

Note: The airport will keep all items for some time. After said period, the property will be deemed abandoned.

Wi-Fi at Norfolk International Airport

Passengers can access free Wi-Fi at Norfolk Airport for one hour. Additional charges start at $3.95. Please connect to the “TakeORFwifi” network.

Transfer Services at Norfolk International Airport

Ground transportation facilities from Norfolk International Airport include rental cars, taxis, rideshares, shuttles, and buses.

Trains are downtown and it is accessible by taxi from the airport. Additionally, the nearest bus stop is a few kilometers from the airport.

Rental Car Services at Norfolk International Airport

You can find the Car Rental counters at Norfolk Airport near the Baggage Claim area below the main terminal lobby.

It is open 24/7. Please inquire at your service provider for specific service hours and return procedures. See and compare all rental car companies at Norfolk International Airport.

Ride Shares at Norfolk International Airport

Please look for the designated rideshare pick-up area at the Ground Transportation Center of the Arrivals building.

Passengers can reserve rideshare by downloading the company’s app on their smartphone and coordinating directly with their driver. They can also request a ride a few days before their flight to avoid the inconvenience.

Ridesharing apps should let users verify the identity of drivers by checking out their faces, license plates, and colors.

Taxis at Norfolk International Airport

Please proceed to the Ground Transportation Center in front of the Arrivals building for your taxi.

One-way fare going downtown is approximately $30.00, plus additional charges.

If you need to travel outside the city area, please consult your driver for rates. It is customary to give the driver a tip (15-20% of the fare) for good service. See more information about taxis at Norfolk International Airport.

Keep a record of the cab company, vehicle number, and the driver's name when traveling to and from the airport, just in case you leave something behind.

Trains at Norfolk International Airport

Although there are no train stations at the airport, there is an Amtrak train connection near downtown Norfolk. Passengers can quickly get there by taxi for less than $30.00. More information about train services near Norfolk International Airport.

Buses at Norfolk International Airport

There are no bus services from Norfolk International Airport. The nearest bus (HRT Route 15) connection is 2 kilometers away at the intersection of Military Highway (Route 165) and Norview Avenue (Route 247). More information about buses to and from Norfolk International Airport.

Passengers are advised to look for other more convenient transportation options.

Hotel Shuttle Services at Norfolk International Airport

Many hotels in Norfolk provide shuttle services. Passengers may confirm with their local hotel if this is available at their accommodation. Shuttles pick up passengers in front of the Arrival Terminal building.

Parking at Norfolk International Airport

Norfolk International Airport provides safe and comfortable parking spaces for more than 7,000 vehicles as of this update. These parking facilities are secured and open 24/7. Cash and credit card payments are accepted.

See more information about short and long term parking at Norfolk International Airport.

Other Services at Norfolk International Airport

ATMs at Norfolk International Airport

ATMs are available for banking transactions in the lobby of the Departures Terminal and at Concourses A & B of the Arrivals Terminal.

Currency Exchange at Norfolk International Airport

Currency exchange is not available in this facility.

Nursing Stations at Norfolk International Airport

There are lactation rooms in the main lobby and on the airline concourses. These rooms are equipped with a rocking chair, changing table, sink, and multiple outlets to give nursing mothers comfort and privacy.

Restrooms at Norfolk International Airport

There are accessible restrooms and regular restrooms throughout the airport.

Food and Beverages at Norfolk International Airport

Food and beverages shops are available at the airport terminals. Most food concessions operate on varying schedules.

Shopping at Norfolk International Airport

You can do some last-minute shopping inside the facility.

Smoking at Norfolk International Airport

Please follow smoking regulations at the facility. Smoking is only permitted in designated areas outside the terminals.

Lost and Found Section at Norfolk International Airport

For items lost on the aircraft or at the gate area, contact the respective airlines lost and found.

If you lost an item in any other area at the airport, including the security checkpoints and shuttle buses, please contact the Lost and Found Office at +1 757-857-3823.

You can also complete the Lost and Found process at the Information Desk in the main lobby near the pedestrian bridge.

When leaving your details for lost items(s), please include your full name, contact details, phone, email, and a description of the item(s).

The airport will keep all lost and found items for a considerable time of at least 30 days. After said period, the property will be deemed abandoned. Please talk to the airport representative at the counter.

Information Desk at Norfolk International Airport

The Airport Information Center is in the main lobby near the pedestrian bridge. Visitor guides and maps are available at this location and in the Arrivals Terminal near the car rental counters.

Pet Relief at Norfolk International Airport

The pet relief areas are at the Departures Terminal near Door A, Door C, and Door D. They are also available at the Arrivals Terminal near Door 0 and Door 5 and near the Long-Term East Parking Lot area near the pedestrian sidewalk.

Animals are not permitted at the airport unless they are in proper pet carriers to assist disabled individuals.

Baggage Claim at Norfolk International Airport

Retrieve luggage at your designated Baggage Claim area at the Ground Level of the Arrivals Building. Carts are also available to assist passengers with special needs.

In the case of missing items, contact your respective airline or their airline ticket counter. Passengers can also inquire from the Information Desk for further assistance.

Airport Lost and Found Phone: +1 757-857-3823.

When leaving a message, include your name, email, contact phone number, and a brief description of the lost item(s).

Disabled Passengers at Norfolk International Airport

Norfolk International Airport is fully accessible to passengers with special needs, and wheelchairs are allowed to the gates and aircraft doors.

Additionally, they may notify the airline, travel agent, ticketing agent, flight attendant, or gate agent when carts, wheelchairs, or medical transportation is needed.